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Custom Support
Customer Support Services
For your business projects, hire specialists from one of the best remote customer service companies who are familiar with your industry and sound exactly like you. Intersoft keeps your clients satisfied 24 hours a day, seven days a week by replicating your top-performing in-house team. We provide round-the-clock help to your prospects and customers via Livechat, phone, email, WhatsApp, and social media platforms. Our multilingual customer support service representatives will work as an extension of your company, giving the best support services possible.
Outsource Customer Support
Are you seeking customer care outsourcing services so that your company can focus on its long–term objectives? Then we, as the top customer support consulting company, can assist you in working dedicatedly for your goals. Intersoft offers various support services to assist you in keeping focused on business objectives while providing exceptional customer support service. Customer services outsourcing can ultimately aid in uplifting your productivity rate. Thus, contact our experts to get the best customer support in the USA.
Inbound Customer Support
Inbound requests from your consumers will be handled by our customer service representatives. We will supply your customers with all of the information they require about your organization, product, or service, as well as the benefits and discounts you offer. When you outsource customer support, we’ll also care for your pre-sale, inbound sales and order taking, and order processing.
Outbound Customer Support
Our customer care service providers will contact your customer on your behalf. The customer will speak with a live person rather than a machine. Establish a trusting relationship with your customers. We provide the following outbound customer services: Customer research, lead qualification, and call center services are all services provided by telesales.
Technical and Help Desk Support
We offer first-, second-, and third-line outsourced technical support that is tailored to your specific requirements. Our knowledgeable remote technical support specialists assist businesses of all sizes and in a wide range of sectors. We can support you by providing basic help desk and service desk coverage while your IT department is engaged in fixing major issues, relieving you of this strain. We provide your customers with more in-depth technical support round the clock. Even for the most complicated and tough difficulties, we give experienced product and service assistance.
Complaint Management
We will assist you in achieving the following objectives as part of the complaint management process:
Customer satisfaction: We make sure to satisfy customers, reduce customer unhappiness, and increase customer loyalty in the best-case scenario.
Quality Assurance: When consumer input reaches the appropriate departments, we will assist you in improving the product or service through complaint management.
Outsourcing of Call Centers
Reduce waiting times, drop calls, and enhance conversion by outsourcing your call center fully or during busy hours. Contact center outsourcing will not only save you your time and effort but also will lead you towards success through smooth lead generation and an increase in your customer base. Our call support specialists do everything in their capacity to engage customers and turn them into leads.
Customer Support Outsourcing Benefits
Increase Customer Satisfaction
Become the industry’s most trusted brand. Customers’ questions will no longer go unanswered. With our customer service, your customers can be helped in minutes, not hours or days.
Cost-Saving
Take advantage of the savings. Sure, you could hire in-house, but you’d end up spending two or three times as much as you would with us. On top of that, we’ll handle every agent on your team’s hiring, onboarding, and quality assurance.
Make Brand-Safe Customer Service a Reality
Outsourcing customer support to Intersoft will give your customers another reason to adore your business, in addition to saving time and money. We supply knowledgeable representatives who have been trained to be brand experts.
Faster Resolutions
One of the essential objectives of customer service is to respond to consumer inquiries as quickly as possible. Thus, allowing customers to connect and communicate directly with your business can result in faster resolutions, lowering churn and building loyalty over time.
Our Process Flow
Get the Estimate
Our experts would provide you with an estimate based on your requisition
Project Processing
Once you agree upon all the details, we start work on your order