Call Center Outsourcing
Maintaining trustworthy and long-lasting relationships with clients is half the success of any business. And to ensure those customer complaints are timely heard and resolved, you need to have dedicated resources. This can mean lots of operational expenses for a small or growing business without any direct translation into revenue generation. Thus, Intersoft offers an easier and more efficient method of keeping your customers engaged with its 24/7 available call center services. Benefit from inbound and outbound calls support without compromising on customer relationships. For call center outsourcing, contact us!
Our inbound and outbound calls programs comprise trained experts who combine customer service excellence with specialized training to ensure that your business motive and culture are accurately represented. For call center support services, contact our team of experts.
Inbound And Outbound Calls Service
Call center services are outsourced solutions that we provide as a supplement to your in-house customer service. Our inbound and outbound calls services enable you to respond to your customers and resolve their issues at any time by forwarding your business telephone lines to Intersoft, diverting your overflow traffic to our call center support, or sharing contact numbers with your clients. Clients can reach out to a customer service agent in our call center by dialing your phone number, sending an email, or texting your business. With us, outsourcing is smooth, efficient and reliable.
Our call center services are divided into two types: inbound and outbound calls. Our calls for your company are the center of our inbound services. Customer services, help desk support, live chat, and purchase processing are all examples of this. Our outbound call center services refer to our agents’ calls on your behalf. Lead generating, insurance sales and telemarketing are all examples of this.
At Intersoft, we offer two sorts of experiences in our inbound and outbound calls solutions: dedicated and shared. Suppose you want a customer experience that is completely consistent with your brand. In that case, we provide a dedicated call center program where call center operators are hired and trained to work exclusively on your account. And if dedicated service does not suit your budget, we offer shared inbound call center solutions.